This incident has been resolved.
Mar 24, 19:36 EDT
A fix has been implemented and we are monitoring the results.
Mar 24, 14:14 EDT
We have identified an issue with one of the Instant Messaging and Presence Servers and are attempting to implement a fix.
Mar 24, 13:34 EDT
We are currently investigating an outage with the instant messaging feature of Cisco Jabber. Users are reporting the inability to send and receive messages through their desktop applications.
Mar 24, 13:27 EDT