Monitoring - After further investigation, Verizon and XO found a problem with the communication between a Verizon external switch and the XO T1 card on La Salle’s Campus. After a reconfiguration between these network devices, the external phones lines are now operational. We will continue to monitor the situation closely with both XO and Verizon technicians.

If you continue to experience any issues, please email support@lschs.org and we will relay those issues to the necessary parties.
Dec 11, 12:48 EST
Update - Verizon continued to troubleshoot the issue today but was unable to access key systems to complete diagnostic work. At this time, external phone lines remain down on campus. Phone company technicians will be on campus again on Monday for further repair efforts. We will send another update as soon as we know more tomorrow.
Dec 10, 18:15 EST
Update - After having Verizon on site for hours of troubleshooting our external lines today, they were unable to resolve the problem. There continues to be a problem with Verizon’s network. We have asked for another dispatch first thing on Sunday morning and will post additional details tomorrow.
Dec 9, 17:36 EST
Update - A Verizon technician has identified a failed card in the Boiler Room and replaced it with a new one. We currently have an escalated ticket with our telco provider to bring everything back online.
Dec 8, 10:42 EST
Identified - Our telecommunications provider has identified a problem with our phone lines causing a busy signal on any inbound call. They have dispatched repair teams to mitigate the issue. We will post more information as we know more.
Dec 8, 07:59 EST
Investigating - We are investigating reports of difficulty with inbound calling. We have opened an escalated case with our telecommunications provider to investigate the incident and will report as we know more.
Dec 7, 16:48 EST
Website   ? Operational
90 days ago
100.0 % uptime
Today
Community Portals   ? Operational
Campus Network   ? Operational
Campus Wireless Network   ? Operational
MyBackpack/Senior Systems   ? Operational
90 days ago
99.3 % uptime
Today
Email/Office 365   ? Operational
Administrative Service   Operational
Phone System   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
School Website Uptime
Fetching
School Website Response Time
Fetching
Past Incidents
Dec 18, 2017

No incidents reported today.

Dec 17, 2017

No incidents reported.

Dec 16, 2017

No incidents reported.

Dec 15, 2017

No incidents reported.

Dec 14, 2017

No incidents reported.

Dec 13, 2017

No incidents reported.

Dec 12, 2017

No incidents reported.

Dec 7, 2017
Resolved - Our service provider has resolve the issue with inbound calling. If you continue to experience difficulty, please email support@lschs.org.
Dec 7, 16:28 EST
Investigating - We are investigating reports of difficulties calling into La Salle. We are investigating this further with our telecommunications provider and will provide additional details as they become available.
Dec 7, 11:13 EST
Dec 6, 2017

No incidents reported.

Dec 5, 2017
Resolved - External calling (both inbound and outbound) has been resolved. If you continue to experience any difficulty calling external numbers, please email support@lschs.org and someone will respond shortly. Thank you for your patience!
Dec 5, 12:04 EST
Monitoring - We have identified an issue with a core piece of networking equipment between our telecommunication provider and our network. While we implement the fix, there will be interruption all external calling (inbound and outbound). We will post more information as we know more.
Dec 5, 10:09 EST
Update - We are still investigating issues regarding external calling. This issues appears to be an intermittent issue for both inbound and outbound calling. We are working closely with our telecommunications vendor to determine the root cause of the issue and will post additional information shortly.
Dec 5, 09:02 EST
Investigating - We are investigating reports of difficulties calling into La Salle. If you are experiencing this issue, please email support@lschs.org with both your phone number and the number you are trying to reach. We are investigating this further with our telecommunications provider, XO Communications and Verizon.
Dec 5, 06:36 EST
Dec 4, 2017

No incidents reported.